About CRS 

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. 

CRS has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. In JWBG, CRS currently supports programs in the sectors of humanitarian relief, livelihoods, civil society strengthening, and social justice promotion through its field offices, in Jerusalem, Gaza, Ramallah, and Bethlehem. CRS is working to provide rapid emergency assistance to conflict affected communities in Gaza and the West Bank in the sectors of multi-purpose cash; shelter; psychosocial support; food assistance; and water, sanitation, and hygiene (WASH). For further information about CRS, please visit: www.crs.org.

Job Summary

You will manage the provision of responsive, effective, and efficient support services, administrative functions and coordinate the Administration and Fleet functions in Gaza - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote and ensure stewardship of resources, and a high-quality service approach are integrated into administrative systems, policies, and procedures.

Roles and Key Responsibilities Coordinate the Administration and Fleet functions to include management of offices, guest house utilities and maintenance of assets. Manage travel to include visiting staff, passengers and drivers. Support events & accommodation in addition to ensure support services are delivered with high-quality in an efficient manner. Help address challenges that affect the proper stewardship and optimal utilization of program assets and resources.  Ensure administrative systems procedures, processes, and policies are in line with agency, donors and local law regulations and standards. Recommend changes in office practices and coordinate revision of systems, policies, and procedures to contribute to operational excellence. Oversee the efficient use management and maintenance of CP assets and rented facilities in Gaza. Ensure fully compliant procurement for office supplies and asset management systems. This includes and not limited to organizing, monitoring, and controlling inventory and reporting. Effectively manage administrative talent and supervise. Manage team dynamics and staff well-being. Provide coaching, tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure capacity for successful support of high-quality programming. Serve as the key liaison and maintain relationships with relevant external stakeholders (landlords, service providers, stake holders and other parties) on assigned administrative matters and ensure required authorizations and documents are up to date. Help ensure staff have access to relevant information, training, safety and security materials and equipment to ensure a safe and sound work environment. Manage the provision of travel, transportation, safety and security support services and accommodations to staff and visitors. Manage event planning activities, including delegation visits, trainings and workshops. Basic Qualifications  Bachelor’s degree in business administration or other relevant field. Minimum of 5 years work experience in administrative support functions, with increasing responsibility. Office management experience and experience with an INGO a plus. Preferred Qualifications Master's Degree would be a plus. Procurement experience would be a plus. Staff management experience and abilities that are conducive to a learning environment a plus. Proficient in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Knowledge, Skills and Abilities   Very good planning, organizational and time management skills Ability to make sound judgment and good decisions Strong customer service orientation with very good communication and interpersonal skills Ethical conduct and ability to maintain confidentiality Proactive, resourceful, solutions-oriented and results-oriented Required Languages –Arabic and professional proficiency in English   Travel - Throughout the country up to 25% of the time, must be willing to travel across Gaza. Agency REDI Competencies (for all CRS Staff) Agency competencies clarify expected behaviors and attitudes for all staff.  When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals.  These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results. Personal Accountability – consistently takes responsibilities for one’s own actions. Acts with Integrity - consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - shows consistency between words and actions. Collaborates with Others – works effectively in intercultural and diverse teams. Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things. Agency Leadership Competencies: Lead Change – continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others – builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset – understands role in translating, communicating, and implementing agency strategy and team principles. Supervisory Responsibilities: Administration and fleet team Key Working Relationships:   Internal: Fleet and Administration team, drivers, Head of Office, program staff   External: Vendors, service providers, landlords.