Job Purpose

Responsible for maintaining the Children’s Museum donors’/ partners’ database, managing the acknowledgment process, assisting with fundraising communications and providing donor research and analysis. A qualified individual will have excellent proficiency in computer applications, including CRM, in addition to communication skills and the ability to quickly learn and operate in a dynamic environment. Strong assets for this role include experience working with nonprofit organizations and donors.

Duties and Responsibilities

Donor’s/Partner’s Relationship Management Role:

• To build and maintain a database for current and potential donors, partners and grant providers.
• To handle the CRM system in terms of creating accounts, uploading needed data and agreements to the system and managing relevant details.
• To enter all donor data from checks, correspondences and transactions to the donor database on a daily basis and maintain an accurate hard copy and electronic files.
• To update donor contact information to ensure current records are up-to-date.
• To follow up on donor/ partner quota usage and allowances.
• To follow up with the Marketing and Communications Department with respect to donors’ / partners’ visibility, logo placement and marketing material approvals.
• To follow up with related departments on donors’ / partners’ presence during sponsored events.
• To follow up on donors payments with the Finance Department.
• To prepare partnership progress reports before agreement renewal or as per donors’/ partners’ requirements.
• To maintain contact with donor organizations for support and collaboration purposes.
• To contact focal points from different departments to schedule meetings when needed.
• To reply to donor inquiries (by e-mail and phone) in a prompt and courteous manner.

Fundraising, Grant-related and Development Role:

• To attend fundraising meetings.
• To assist in researching funding opportunities, draft proposals and complete grant reports.
• To maintain an up-to-date grants calendar; including donor and sub-grant reporting deadlines, budget vs. actual spending and grant opening, review and closing deadlines.

Other Duties:

• To provide general office support.
• To ensure that office environment and files are neat and well organized.
• To provide support as assigned.

Qualifications

• Bachelor’s degree in business administration, marketing, finance, development or any related field.
• (2-4) Years of experience.
• Excellent command of English; spoken and written.
• Native Arabic speaker with good writing and reporting skills.

General Skills:

• The ability to handle sensitive/confidential information professionally.
• Problem-solving and analytical abilities.
• Good communication and interpersonal skills.
• The ability to work under pressure.
• Follow-up and monitoring skills.
• Effective writing, verbal and listening skills.

Technical Skills:

• Knowledge of the CRM System.

Internal Communication:

• All departments.

External Communication:

• Stakeholders
• Funders and donors
• International and local funding organizations
• Government Institutions