Do you have excellent communication skills and a passion for delivering a distinguished customer experience?

Dalay Company is pleased to announce an opening to join our team as a Telephone Customer Service Officer, where you will be part of a professional and supportive work environment that enables you to develop your skills and achieve success.

* Job Responsibilities:

- Receiving customer calls and responding to their inquiries professionally.
- Providing the necessary information and services to achieve customer satisfaction.
- Following up on customer requests and handling complaints according to approved procedures.
- Documenting calls and data in the system.
- Collaborating with different departments to ensure speed and quality of service.

* Required Qualifications:

- High communication and persuasion skills.
- Politeness and good handling of various customer segments.
- Ability to work in a team and withstand work pressure.
- Proficiency in computer use and office software.
- Proficiency in Arabic and English, Hebrew is considered an additional advantage.
- Residents of Ramallah city only, but not objecting to receiving applications from other governorates if they have housing.

* Benefits:
- Professional and motivating work environment.
- Opportunities for training and career development.
- Opportunities for growth and advancement.

* Workplace:
Al-Qasr Building, 2nd floor, Al-Masāif, Al-Resal Street – Ramallah.

* Note:
Priority in hiring for people of determination, as part of our commitment to providing fair, inclusive job opportunities and promoting a supportive, diverse workplace.

* To apply:
Please send your CV via the email address provided below, with the subject line "Customer Service Officer".
Or by filling the attached link

Email:
Link: https://forms.gle/9bXa2AFBPmFs9cNW9