Key Responsibilities and Roles:

• Proven work experience as a Project Manager, Account Manager, Event Manager and Customer Service Manager or relevant role in event management or MICE industry.
• Creating a detailed agenda for projects, including execution, production, performers, and any special activities thorough understanding of client needs.
• Developing and implementing a communication plan for the event execution process.  
• Strong communicator to manage multi accounts properly and able to handle large amounts of work and parallel work-streams.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Preparing detailed schedules for all event activities and managing teams who will be involved in the production and execution of the event.
• High ability to handle changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality experiences are delivered.
• Communicating and developing client relationships to deliver excellent customer service and quality delivery as per the client requirements and our company’s standard.
• Ability to think strategically when faced with an events brief or with our Key clients on the delivery of the mega events.
• Settle any and all customer complaints through investigations with Operations team, and develop solutions to satisfy customers.
• Source, onboard, and draft and execute contracts for new event venues and vendors, and manage relationships and listings data for existing venues and vendors.
• Providing technical support to other departments regarding the planning, implementation, reporting and evaluation of events.

Skills

Preferred Qualifications:

• Independent client management
• Ability to put complete pitch document together
• Proactive client issues management
• Proactive revenue generation