Job Vacancy

IT Help Desk

Al-Makassed Hospital in East Jerusalem is seeking a dedicated and skilled IT Help Desk professional. In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solution. You will be responsible for administration and internal support of the Hospitals PCs, printers and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

Responsibilities:

• Provide first-level technical support to hospital staff via phone, email, and in-person.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
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• Document all support activities in the help desk ticketing system
• Provide training and guidance to staff on IT best practices and new technologies

Basic Requirements and Technical Skills:

• Bachelor’s Degree in Information Systems, Computer science, or related field
• Minimum of 1-2 years of experience in a technical support role
• knowledge and experience of customer service practice
• Ability to troubleshoot and repair PCs, printers, and other peripheral devices.
• Related experience and training in troubleshooting and providing help desk support
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configurations.
• Experience with healthcare-related software, electronic health record (EHR) systems are advantage
• Ability to work well within a team and collaborate with other IT professionals
  
  Position Type: Full Time, Rotational hours, Flexibility to work in shifts, including nights, weekends, and holidays, as hospitals operate 24/7.
  
  Location: Al-Makassed Hospital in East Jerusalem

Application Process:

• Interested and qualified candidates are kindly requested to submit their applications.
• Please send your request using the following QR Code, fill all the fields.
• Last date to submit 01/ June/2024

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For further question contact [Click to show email] or 026270265 during working hours. Sunday-Thursday

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