Job Title: IT Service Desk and Cloud Trainee - IT Training Academy

Location: Jordan (On-site)

Company: Wizard IT

Embark on Your IT Journey at Wizard IT

Wizard IT is specializes in Microsoft products, migrations, collaboration platforms, the Cloud, and more

 We provide individuals and organizations with the critical IT skills they need, covering everything from migrations and hosting to communication platforms, Cloud services, and consultancy

 Wizard IT is a part of the Wizard Group, which also includes Wizard Cyber, Wizard AI, and Wizard Cloud, each specializing in different technology sectors to offer a full spectrum of tech services

The Role: Are you passionate about technology and eager to learn the ins and outs of IT support? Do you enjoy working in a team and are looking for an opportunity to start your career in IT? If you’re ready to embark on a learning journey, the IT Trainee position at Wizard IT is designed for you!

Responsibilities:

• Learn the ropes of IT support by shadowing experienced professionals and assisting with user inquiries and technical support needs.

 • Gain hands-on experience in resolving IT issues, utilizing best practices and our extensive knowledge base

 • Understand the process of diagnosing and fixing common technical issues related to hardware, software, network disruptions, and user accounts.

• Develop skills in providing technical support through phone, email, or chat, focusing on clear and effective communication.

• Document user interactions, problems, and solutions to contribute to our knowledge base.

• Learn to identify complex technical issues and observe the escalation process to senior IT professionals.

• Participate in training programs to build a solid foundation in the latest technologies and support techniques.

Requirements:

• A bachelor’s degree in IT or any related field; recent graduates are welcome to apply.

A keen interest in computer hardware and software systems.

• Good analytical and problem-solving skills, with a willingness to learn and apply new solutions.

 • Strong communication and interpersonal skills, with an enthusiasm for positive user interactions.

• A customer service mindset, aiming for user satisfaction and efficient problem resolution.

• Basic familiarity with computers and a readiness to learn industry-standard IT tools.

• A proactive attitude towards learning and adapting to the dynamic IT environment.

Technical skills

• Programming Proficiency: Graduates should have a solid foundation in programming languages such as Python, Java, C++, or others relevant to your courses.
• Cloud Computing: Proficiency in cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). Understanding cloud services, infrastructure, and deployment is essential.
• Scripting Skills: Proficiency in scripting languages like PowerShell and JavaScript, which are valuable for automation and web development, respectively.
• Networking Basics: Basic understanding of networking concepts, including protocols, IP addressing, and network configurations.
• Cybersecurity Fundamentals: Awareness of cybersecurity principles and practices, including data security, encryption, and threat detection.

 Soft skills

• English Proficiency: Strong English language skills, both written and spoken, are essential for effective communication
• Problem-Solving: The ability to analyze and solve technical challenges, as well as guide students through problem-solving processes..
• Adaptability: Willingness to adapt to changing technologies and learning methods..
• Time Management
• Collaboration: Working well in a team, as you may collaborate with other instructors and support staff.
• Continuous Learning: A commitment to staying up to date with the latest IT trends, educational best practices, and scripting languages’ advancements.
• Customer Service: Providing excellent customer service , addressing their concerns, and ensuring a positive learning experience.

Benefits:

• Engage in a learning-centric role with mentorship and guidance

• Competitive entry-level salary and benefits.

• Clear pathways for career progression and professional development.

• A collaborative and supportive learning environment.

• Fully refunded exams of AZ-900, AZ-700, AZ-104

Location: Amman, Jordan

Working Hours: Full-time: 8:30 AM to 5:30 PM, Jordan time Monday to Friday