ABOUT

We are looking for a highly motivated IT Support Engineer to join our Support team. You will join a small, expert team that supports the Banking software. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems.

ROLE

• Responsible for supporting the customization that CMA Small systems has developed
• Examine code faults, log files, metrics,and other typical troubleshooting approaches to find software flaws
• Technical support and support of the project on the implementation of payment systems
• Administration and support of IT systems
• Troubleshooting through analysis of application logs and system software (Oracle DBMS, Windows, Linux)
• Creating support tickets with hardware and software vendors, carrying out work and implementation, communicating with end customers
• Implement tools and automation to proactively detect security weaknesses

ALL ABOUT YOU

• Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
• +2 years of support software engineering experience
• 1-2 years experience with Databases
• Administration and maintenance of Windows Services (Active directory, WSUS, DNS, Hyper-V, Certificate services, IIS)
• Administration and maintenance Linuxservices (dockers, NTP,
• Update, RedHat Satellite, bash scripting, etc.)
• Must be able to understand integrated systems and their dependencies
• Exceptional customer relationship skills and timely decision making
• Demonstrated ability to meet deadlines and commitments
• Fluent in verbal and written English C1 and Arabic must have